SMS tips to make sure your message is not reported as spam

What to do:

  • Indicate where the message is coming from. What organization you are sending from or sending on behalf of.
  • Indicate nature of your contact reason in question, possibly the account/invoice # or any other information that will indicate this is a legitimate contact.
  • Confirm that intended recipient is at the indicated number. “Is ------ at this number?” “We are looking to contact -------”
  • Use the Odyssey blacklist, Do not message contacts if they opt-out of messages. Have language in you message to allow recipients to opt-out.
  • Only text contacts who consented (Opted in) to being messaged.

 

What not to do:

  • Do not, use of public URL softeners or links to questionable websites or domains that do not match your official website. These can appear as spam to many people receiving such messages.
  • Do not, use outdated customer databases where phone numbers could have new owners who did not opt in or are not the target of the content.
  • Certain phrases or style choices may set off spam filters. This can include ALL CAPS, Unicode characters (such as emoji’s) sent in large quantity.
  • Avoid using phrases such as “Exciting opportunity” or “Important Business Matter”. These can be used by spammers to grab attention and due to this are automatically flagged/blocked by many SMS service carriers.

Other things to note.

  • Some wireless providers may block A2P (Application to Person) messages from ten digit long code numbers.
  • Sending the same (or similar) messages from many numbers may cause a carrier blockage. If the content is flagged as spam by a carrier, it can affect any recipient using that carrier.

Why Odyssey’s SMS service can help you regularly communicate with your remote team

Some common feelings of remote workers are that of being isolated and the lack proper communication. They want to feel more connected to their office and team.

Likewise, businesses depend on remote workers doing their tasks effectively to be operational, and being able to get questions rapidly answered is key to this relationship.

SMS can be an excellent communication method for this purpose. Most people can more immediately answer a text to the phone they carry at all times, than an email or group chat.

With Odyssey, you can individualize a mass text sent to your team so that each SMS recipient gets a unique response based on their personal requirements.

1. Reach out instantly for a situation that needs immediate attention.

2. Touch base in a way that feels more personal to the recipient.

3. Keep everyone updated on recent accomplishments and growth.

4. Read all SMS replies in a single place.

You can use text in conjunction with other communication streams to ensure your message will be read, even on the trip for morning coffee!