How to add value to your SMS recipients. Most consumers prefer to receive an SMS from a company rather than any other form of media. Emails and voicemails can get easily ignored and deleted, but texts are practically impossible to miss thanks to notifications appearing instantly, and phones always being in hand. Opt-out rates for … Read more
What to do: Indicate where the message is coming from. What organization you are sending from or sending on behalf of. Indicate nature of your contact reason in question, possibly the account/invoice # or any other information that will indicate this is a legitimate contact. Confirm that intended recipient is at the indicated number. “Is … Read more
Some common feelings of remote workers are that of being isolated and the lack proper communication. They want to feel more connected to their office and team. Likewise, businesses depend on remote workers doing their tasks effectively to be operational, and being able to get questions rapidly answered is key to this relationship. SMS can … Read more
Organizations, and the teams within them, often have scheduled meetings to get all of their members on the same page – these can occur weekly, monthly, quarterly or as required. With more and more teams working remotely, coordination is essential. Odyssey SMS can be used to send a group message to the entire team, with … Read more
Medium or Message? The Medium or the Message? Which is more important and where should we focus our efforts? There has been much discussion, and confusion surrounding this subject. The answer is simpler than you think: Both! In today’s world of multiple communication platforms and mediums, we tend to get swayed or confused on where … Read more
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